French/English Banking Representative
2 weeks ago
Key Responsibilities:
- Provide exceptional customer service to clients in both English and French.
- Respond to everyday banking inquiries, resolve issues, and provide banking solutions.
- Work collaboratively with colleagues to achieve team results and meet client needs.
- Develop and maintain relationships with clients and partners.
- Ensure compliance with banking routines, processes, and controls.
- Assist clients with digital banking capabilities.
Requirements:
- Fluency in English and French (reading and verbal). Testing will be administered to assess language skills.
- 6 months+ of previous call centre or phone-based customer service experience.
- Ability to work shift work, including weekends.
- Proven ability in building rapport and maintaining client relationships.
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