Retail Sales and Cashiering Team Lead
1 week ago
The City of Vancouver is seeking an experienced Retail Sales and Cashiering Team Lead to oversee the daily operations at the Admissions Desk and Gift Shop. This role requires exceptional leadership skills, excellent communication abilities, and a strong understanding of customer service principles.
Estimated Salary: $55,000 - $65,000 per yearThis is a supervisory role responsible for cashiering and retail sales work performed at both the Gift Shop and the Admissions Desk at VanDusen Botanical Garden. The work involves supervising, scheduling, and training of about 20 employees, assisting in hiring/recruitment, and performing time entry for payroll.
This position is also responsible for purchasing merchandise and stocking the Gift Shop. An employee of this class exercises considerable independence in the day-to-day supervision of both the Gift Shop and the Admissions Desk.
Key Responsibilities:- Overseeing scheduling, staffing, operations, and cash maintenance for daily operations at the Admissions Desk and for front-of-house at some special events.
- Processing purchase orders and invoices, receiving merchandise, resolving discrepancies in incomplete shipments with suppliers, calculating selling prices based on standard mark-up, maintaining accurate records of saleable merchandise, and taking periodic inventory counts.
- Reviewing, recording, tallying, and balancing fiscal remittances.
- Ordering and stocking supplies required at the Admissions Desk.
- Ordering and maintaining responsibility over registers, Moneris devices, and large cash floats (average of $10,000 cash) for special events.
- Invoicing and providing entry for groups such as tour companies, event groups, or large organizations, as well as working with the Vancouver Botanical Gardens Association to assist with memberships and needs.
- Acting as the main point of contact for ActiveNet staff by programming point-of-sale buttons and layouts, and requesting new user accounts.
- Tending to issues and discrepancies and cash security requirements by updating safe access codes pertaining to the cash operations manual.
- Providing information to patrons and the general public.
Completion of Grade Twelve supplemented by considerable retail and cashiering experience, including some supervisory responsibility, or an equivalent combination of education, training, and experience.
Able to establish and maintain effective working relationships with other staff and suppliers. Ability to supervise and train employees. Ability to deal courteously with the public. Working knowledge of the programs, objectives, and layout of the facility. Ability to determine appropriate items to purchase in the correct quantities. Ability to display and sell merchandise effectively. Ability to operate cash registers and adding machines. Ability to receive cash and make change accurately and promptly. Ability to maintain accurate clerical records.
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