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Cashiering and Retail Sales Supervisor
2 weeks ago
Main Purpose and Function
This is a supervisory role responsible for cashiering and retail sales work performed at the City of Vancouver's Gift Shop and Admissions Desk. The work involves supervising, scheduling, and training of employees, assisting in hiring and recruitment, and performing time entry for payroll. This position is also responsible for purchasing merchandise and stocking the Gift Shop.
The position reports to the Supervisor of Revenue & Visitor Services at the City of Vancouver. All cashiers and gift shop staff report to the Head Cashier / Gift Shop. This position works closely with the Special Events Coordinators, Facility Booking Clerks, the Marketing Coordinator, and the City of Vancouver staff.
Specific Duties and Responsibilities
- Overseeing scheduling, staffing, operations, and cash maintenance for daily operations at the Admissions Desk and for front of house at special events.
- Processing purchase orders and invoices, receiving merchandise, resolving discrepancies in incomplete shipments with suppliers, calculating selling prices based on standard mark-up, maintaining accurate records of saleable merchandise, and taking periodic inventory counts.
- Reviewing, recording, tallying, and balancing fiscal remittances.
- Ordering and stocking supplies required at the Admissions Desk.
- Ordering and maintaining responsibility over registers, Moneris devices, and large cash floats for special events.
- Invoicing and providing entry for groups such as tour companies, event groups, or large organizations, as well as working with the City of Vancouver to assist with memberships and needs.
- Acting as the main point of contact for ActiveNet staff by programming point of sale buttons and layouts, and requesting new user accounts.
- Tending to issues and discrepancies and cash security requirements by updating safe access codes pertaining to the cash operations manual.
- Providing information to patrons and the general public.
- Other duties and responsibilities as assigned.
Qualifications
Completion of Grade Twelve supplemented by considerable retail and cashiering experience, including some supervisory responsibility, or an equivalent combination of education, training, and experience.
Knowledge, Skills, and Abilities
- Considerable knowledge and understanding of customer service skills.
- Considerable knowledge of cashiering methods and practices.
- Considerable knowledge of shop buying, shipping, invoicing, and inventory control procedures.
- Working knowledge of standard office methods and procedures concerning the receiving and recording of remittances.
- Working knowledge of prices and sources of acceptable shop merchandise.
- Ability to establish and maintain effective working relationships with other staff and suppliers.
- Ability to supervise and train employees.
- Ability to deal courteously with the public.
- Working knowledge of the programs, objectives, and layout of the facility.
- Ability to determine appropriate items to purchase in the correct quantities.
- Ability to display and sell merchandise effectively.
- Ability to operate cash registers and adding machines.
- Ability to receive cash and make change accurately and promptly.
- Ability to maintain accurate clerical records.
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