Technical Sales Representative
3 weeks ago
Job Overview:
Startec Refrigeration Service is seeking a skilled Technical Sales Representative to join our team at our Calgary office. As a key member of our sales team, you will be responsible for driving business growth by combining technical expertise and sales skills.
Key Responsibilities:
- Stay up-to-date on industry trends and collaborate with Account Managers to develop innovative solutions for customers' refrigeration needs.
- Prepare accurate quotes and proposals based on customer specifications and project requirements.
- Maintain strong relationships with customers, providing exceptional customer service and technical support.
- Travel occasionally to support customers and technicians.
Performance Indicators:
Customer Service (45%):
- Build and maintain strong relationships with customers, understanding their needs and preferences.
- Respond promptly to customer inquiries, concerns, and requests.
- Provide exceptional customer service, ensuring customer satisfaction throughout the sales process.
Sales Process Management (45%):
- Understand customer requirements and provide appropriate solutions for their refrigeration needs.
- Collaborate with Account Managers and Customers to develop customized solutions that align with their specific requirements.
Administration (10%):
- Coordinate with the sales team to ensure seamless communication and support.
- Enter and update customer information and sales activities in the CRM system.
Qualifications:
- Journeyman Refrigeration Mechanic or equivalent with experience in recreational and ammonia service gas field experience or both.
- Minimum 5+ years of working experience in the trades industry.
- Minimum 3+ years of working experience in a customer service or sales capacity role.
- In-depth technical knowledge of refrigeration systems, components, and products.
- Strong understanding of Ammonia refrigeration, energy-efficient solutions, and environmental regulations.
What We Offer:
Competitive wages, training, and a dynamic work environment.
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