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Hotel Front Desk Associate

2 months ago

Kirkland Lake, Canada Super 8 Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Super 8. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining the accuracy of our hotel's records.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and process departures, ensuring a seamless and welcoming experience for our guests.
  • Front Desk Operations: Balance cash, complete balance sheets, and maintain accurate records of hotel transactions.
  • Communication: Answer telephone calls, relay messages, and provide excellent customer service to our guests.
  • Administrative Tasks: Perform clerical duties, such as faxing, filing, and photocopying, to support the smooth operation of our front office.
  • Teamwork: Collaborate with our housekeeping and maintenance teams to ensure a positive guest experience.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a similar role.
  • Work Environment: Hotel, motel, or resort setting.
  • Physical Demands: Ability to stand for extended periods, work in a fast-paced environment, and maintain attention to detail.
  • Personal Qualities: Excellent oral and written communication skills, client focus, flexibility, and a strong work ethic.