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Hotel Operations Director

2 months ago


Chilliwack, Canada The Royal Hotel Chilliwack Full time
About The Royal Hotel Chilliwack

We are seeking a highly skilled and experienced Hotel General Manager to lead our hotel operations team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, and driving business growth.

Key Responsibilities
  • Strategic Planning: Develop and implement strategic plans to drive business growth, improve operational efficiency, and enhance guest satisfaction.
  • Team Leadership: Lead and manage a team of hotel staff, providing guidance, coaching, and development opportunities to ensure they have the skills and knowledge needed to excel in their roles.
  • Financial Management: Oversee the hotel's financial performance, including budgeting, forecasting, and cost control, to ensure profitability and sustainability.
  • Guest Experience: Ensure that every guest has an exceptional experience, from check-in to check-out, by providing personalized service, addressing guest concerns, and exceeding expectations.
  • Operational Excellence: Maintain high standards of operational excellence, including housekeeping, food and beverage, and maintenance, to ensure a clean, safe, and comfortable environment for guests.
  • Compliance: Ensure that the hotel complies with all relevant laws, regulations, and industry standards, including health and safety, employment, and environmental regulations.
Requirements
  • Education: Bachelor's degree in Hospitality, Business Administration, or a related field.
  • Experience: 5 years or more of experience in hotel management, with a proven track record of success in leading high-performing teams and driving business growth.
  • Skills: Strong leadership and management skills, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment.