Front Desk Associate

3 weeks ago


NiagaraontheLake, Ontario, Canada Vintage Hotels Full time
Job Title: Guest Services Agent

Vintage Hotels is seeking a skilled Guest Services Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Provide information on hotel facilities and services
  • Assist guests with special needs
  • Provide customer service
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures
Requirements:
  • 1 year to less than 2 years of experience in the hospitality industry
  • Criminal record check
  • Ability to work in a fast-paced environment
  • Excellent communication and problem-solving skills
What We Offer:
  • Dental plan
  • Disability benefits
  • Life insurance
  • Night shift premium
  • Registered Retirement Savings Plan (RRSP)
  • Free parking available
  • Learning/training paid by employer
  • On-site amenities
  • Paid time off (volunteering or personal days)
  • Team building opportunities
  • Parking available
  • Wellness program
Work Environment:

Vintage Hotels is a dynamic and growing company that values its employees. We offer a positive and supportive work environment, with opportunities for growth and development.

We are an equal opportunities employer and welcome applications from diverse candidates.



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