Clinical Operations Manager

4 weeks ago

Maple Ridge, British Columbia, Canada Fraser Health Authority Full time
Job Summary

We are seeking a highly skilled and experienced Clinical Operations Manager to join our team at Fraser Health Authority. The successful candidate will be responsible for overseeing the operational activities of our clinical services, ensuring that they are delivered in an effective and efficient manner.

Key Responsibilities
  • Manage and provide leadership for assigned clinical operations, including the development of operating and capital budgets, review of expenses, and the development of action plans.
  • Provide leadership of people to foster an environment that is supportive of engagement, innovation, individual and team achievements, and the provision of safe, quality care.
  • Recruit people, provide leadership and mentorship on individual leadership and development plans, and provide regular, ongoing, clear and meaningful feedback to provide recognition and to address performance improvement.
  • Review Fraser Health workplace indicators in areas such as retention, engagement, safety, absenteeism, and overtime, and establish department objectives and action plans.
  • Provide leadership for quality care, identifies risks and action plans in terms of clinical/department outcomes.
  • Interprets, applies, and ensures operational and service contract plans meet accepted operational and/or contractual requirements, professional standards, collective agreement, or other standards and legislated/contractual obligations.
  • Establish and maintain effective working relationships, ongoing communications with medical staff, other departments at and across sites/community areas, and other internal and external stakeholders.
  • Participate in strategic planning, clinical services development, and the development of short and long-term tactical clinical, operational, or service plans.
  • Acts as a resource to care teams, provides expert consultative advice to other healthcare practitioners, and acts as a resource for the assigned clinical operation(s) or service contracts.
  • Acts as an advocate for patients/residents/clients and families; responds to issues in the area of clinical operations to internal and external stakeholders and agencies; ensures compliance of the complaint review and audit process.
  • Co-ordinates, participates, or facilitates research initiatives taking an interdisciplinary and consultative approach.
  • Participates in the development and maintenance of administrative and clinical information systems; ensures Fraser Health, government, and regulatory reporting requirements are met.
  • Chairs and/or participates on committees; prepares status reports to update the Director(s) and/or develops recommendations on follow-up action to be taken; implements approved recommendations.
  • Participates in the development, implementation, and negotiation of essential service contingency plans.
  • Ensures Director(s) is/are informed of and aware of significant events and activities in the area(s) of responsibility.
Qualifications

Education and Experience:

  • Completion of an undergraduate degree in health sciences or related field, plus seven (7) years' recent related experience, including two (2) years in a leadership role; or an equivalent combination of education, training, and experience.

Competencies:

  • Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring, and Courageous and creates the conditions for people to succeed.
  • Professional/Technical Capabilities:
    • Excellent oral, written, and presentation skills.
    • Demonstrated knowledge and ability in related clinical healthcare practice, education, and program planning, development, implementation, and evaluation.
    • Ability to plan, prioritize, and carry out projects.
    • Knowledge of department management processes under collective agreements.
    • Demonstrated knowledge of budget planning and preparation principles, concepts, and methods.
    • Demonstrated ability to provide progressive and innovative approaches to service delivery and program issues.
    • Knowledge of research methodology, practices, and techniques.
    • Excellent investigative, analytical, and problem-solving skills.
    • Ability to work effectively under pressure and with changing priorities and deadlines.
    • Knowledge of Information Systems applications, tools, and concepts.

About Fraser Health:

Fraser Health is the heart of healthcare for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral, and unceded lands of the Coast Salish and Nlaka'pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff, and volunteers.

We are committed to planetary health and value diversity in the workforce. We strive to maintain an environment of respect, caring, and trust. Fraser Health's hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

Together, we are the heart of healthcare.

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