Customer Service Team Lead

2 weeks ago


Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time
About the Job

As a key member of our Global Banking Technology & Operations (GBTO) team, you will play a vital role in delivering exceptional services to our clients and business units. Our goal is to meet evolving client needs, anticipate technological advancements, and accelerate the transformation of our activities.

The Societe Generale Corporate Investment Bank is a leading European corporate and investment bank, offering excellent service to its clients, strong profitability to the Group, and a great working environment for its employees.

Job Description
  • You will support the Structured Finance department, ensuring operational performance and efficiency across the perimeter.
  • You will assist production teams as needed and provide technical support to build expertise within the STR Servicing teams.
  • You will review, verify, and authorize daily loan transactions, including Money Market, Commercial Paper, Non-performing, and Direct/Agented facilities.
  • You will oversee the review and approval of loan forms for new borrowings, increases, rollovers, pay-downs, and commitment reductions, as well as daily approvals of loan proceeds.
  • You will ensure proper reconciliation of interest, commitment fees, and investigate any discrepancies.
  • You will contribute to the improvement of AMER processes and aligning STR processes globally, with a focus on data quality, payments, event management, and key performance indicators (KPIs).
Requirements
  • A minimum of 5 years of experience in commercial lending using Loan IQ, with exposure to diverse portfolios (agency/syndicated loans)
  • Proficiency in Loan IQ (LIQ Loan System) and experience servicing syndicated deals as an agent
  • Strong understanding of loan products and cash payment principles in USD and foreign currencies
  • Advanced Excel skills
Benefits
  • We offer a competitive salary, ranging from $80,000 to $110,000 per year, depending on your experience and qualifications.
  • You will receive a comprehensive benefits package, including minimum of 20 Vacation days + 4 personal days, supportive Maternity, paternity, parental and adoption leave policy, health spending ($2,000/year) and personal spending ($1,000/year) accounts.
  • We provide fully sponsored virtual healthcare assistance and Employee Assistance Program to you and your immediate family.
  • We encourage continuous development by providing various training programs, such as Coursera, GoFluent, Pluralsight, First Finance, and others.
Company Overview

Societe Generale is a leading European corporate and investment bank, operating in 45 countries across Europe. We aim to be a leader in the Euro zone, offering excellence of service to our clients, strong profitability to the Group, and a great working environment for our employees.



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