Desktop Support Specialist

1 week ago


Fort McMurray, Canada HCLTech Full time

Job Title :- Desktop/Field Support Engineer

Location :- Fort McMurray, Alberta, Canada

Job Description:-

Key Responsibilities:

Troubleshoot issues related to Desktop/Laptops, MAC, Windows operating systems and O365/M365 applications.

Familiarize yourself with Unified communication tools and meeting room equipment.

Deploy standard images on desktops and laptops using Endpoint manager/Intune.

Provide 1st line technical support via phone and email.

Ensure a high degree of customer service for all support queries and adhere to all service management principles.

Technical Qualifications:

Associate Degree in Computer Science or related field.

Exhibit HCL Technologies Guiding Principles.

Professional demeanor.

Excellent communication skills.

Additional Requirements:

A valid driver's license is required.



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