Scheduling Supervisor
3 weeks ago
At Lumacare, we are seeking a highly skilled Scheduling Supervisor to join our team. As a key member of our staff, you will be responsible for revamping and streamlining our scheduling process to ensure the efficient and client-centric delivery of services.
The successful candidate will work closely with our Service Coordinators and Program Managers to ensure that Personal Support Workers (PSWs) are scheduled appropriately, in alignment with client/caregiver needs and PSW skills. This role will also involve process improvements, identifying technology enhancements, and fostering a culture of continuous improvement, safety, and quality of care.
Key Responsibilities:
Innovatively manage and optimize staff schedules, integrating new clients and adapting to changes seamlessly.
Work collaboratively with our dedicated team of Service Coordinators and Program Managers, enhancing the overall effectiveness of service delivery.
Uphold and enhance service quality through continuous improvement, technology integration, and a focus on safety.
Engage in insightful analysis and reporting, tackling staffing challenges and optimizing resource allocation.
Lead and mentor Service Coordinators, providing direction and fostering professional growth.
Champion client-centered care, ensuring timely and efficient service delivery across a spectrum of needs.
Requirements:
At least two years of experience in healthcare or community service environments, particularly in staff scheduling and payroll management.
Post-secondary degree or diploma in a healthcare-related field, with additional leadership or management training being highly advantageous.
Profound and insightful experience working with vulnerable populations, particularly older adults.
Knowledgeable about relevant Ontario legislation, including the Personal Health Information Protection Act and the Home Care and Community Services Act.
Proficient in various administrative and technological tools, comfortable with both office-based and hybrid working environments.
Ability to work in a fast-paced work environment.
What We Offer:
A dynamic and supportive work environment.
Opportunities for professional growth and development.
A competitive salary and benefits package.
A fully accredited agency committed to equity in employment.
A diverse and inclusive workforce that reflects the communities we serve.
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