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Field Service Coordinator

2 months ago

Milton, Ontario, Canada Bruker Full time

About the Role

Bruker, a leading analytical instrumentation company, is seeking a highly organized and detail-oriented Field Service Administrator to join our team. As a key member of our customer service department, you will play a critical role in ensuring the smooth operation of our service operations.

Key Responsibilities

  • Maintain accurate and up-to-date service dispatch calendars in our CRM system, ensuring timely case closure and effective communication with customers.
  • Monitor service reports and ensure document completeness, including the attachment of electronic copies of signed customer acceptance documents.
  • Communicate with customers to confirm assigned engineers and tentative schedules, as well as spare part delivery.
  • Oversee the maintenance of local part depots and spare part shipping.
  • Manage the part return process and related documents.

Requirements

  • Minimum 5 years of experience in high-volume scheduling and project management administration.
  • Proficiency in Microsoft Office and SalesForce CRM.
  • Excellent communication skills, with the ability to effectively communicate with customers at varying levels of technical expertise.
  • Ability to work under pressure, in a team-oriented environment, with frequent changes in deadlines and priorities.
  • Demonstrated ability to create and drive process improvement, influencing teams to adopt new practices.

What We Offer

Bruker offers a comprehensive and competitive benefits package, including medical, dental, 401(k), paid vacation, holidays, and tuition assistance. As a federal contractor, we are subject to Executive Order 14042, requiring all employees to be fully vaccinated against COVID-19 (with limited exceptions for medical or religious reasons).

Equal Opportunity Employer

Bruker is an equal opportunity employer, committed to evaluating qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.