Field Service Administrator

2 weeks ago

Milton, Ontario, Canada Bruker Full time

Job Summary

Bruker is seeking a highly organized and detail-oriented Field Service Administrator to join our team in Milton, Ontario. The successful candidate will be responsible for coordinating day-to-day operations of our customer service department, reporting to the Regional Service Manager.

Key Responsibilities

  • Maintain accuracy of service dispatch calendar in Sales Force CRM, ensuring timely case closure.
  • Monitor Service Reports and ensure document completeness, including attachment of electronic copies of signed customer acceptance documents in Sales Force.
  • Communicate with customers to confirm assigned engineer and tentative schedule/plans and spare part delivery.
  • Maintain local part depot and spare part shipping.
  • Oversee part return process and all related documents.

Requirements

  • Minimum 5 years of experience with high volume scheduling/project management administration.
  • Experience in Microsoft Office and SalesForce CRM.
  • Excellent communication skills, with French speaking preferred.
  • Ability to effectively and professionally work under pressure, in a team-oriented environment, with frequent changes in deadlines and priorities.
  • Demonstrated ability to effectively communicate with a range of customers at varying levels of technical expertise.
  • Ability to work with diverse teams and skill sets to achieve greater levels of efficiency.
  • Excellent team player who demonstrates leadership abilities.
  • Ability to create and drive process improvement and influence teams to adopt new practices.

Benefits

Bruker Corporation offers a comprehensive and competitive benefits package, including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).

Equal Opportunity Employer

Bruker is an equal opportunity employer and evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

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