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Front Desk Associate

2 months ago

Kelowna, British Columbia, Canada Gav Enterprises Ltd DBA. The Chinook Motel and Oasis Motor Inn Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Associate to join our team at Gav Enterprises Ltd DBA. The Chinook Motel and Oasis Motor Inn. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing room assignments, and ensuring a smooth guest experience.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner
  • Process group arrivals and departures, taking into account room availability and guest preferences
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records
  • Provide guests with information on hotel facilities and services, as well as recommendations for local attractions and activities
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner
  • Maintain an accurate inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures, ensuring the well-being of guests and staff
  • Perform various clerical duties, including faxing, filing, and photocopying
  • Answer telephone calls and relay messages to staff members in a timely and efficient manner
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise
Requirements
  • High school diploma or equivalent required; some college or university education an asset
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
  • Excellent communication and interpersonal skills, with a focus on providing exceptional customer service
  • Ability to work a variety of shifts, including evenings, weekends, and holidays
  • Basic math skills and accuracy in handling cash and credit transactions
  • Ability to maintain confidentiality and handle sensitive information with discretion
What We Offer
  • A competitive hourly rate and opportunities for advancement
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration
  • A comprehensive training program, ensuring you have the skills and knowledge needed to succeed in your role
  • A fun and engaging work environment, with opportunities to make a real difference in the lives of our guests