Group Manager, OTC Derivatives Operations, Settlements

23 hours ago

Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time
Job Summary

We are seeking a highly skilled and experienced Group Manager to join our OTC Derivatives Operations team in Settlements. As a key member of our team, you will be responsible for leading a group of professionals in delivering operational support to our assigned areas.

Key Responsibilities
  • Lead a group of professionals in delivering operational support to our assigned areas.
  • Identify and respond to changes in the business environment and establish action plans to address client issues and priorities.
  • Act as a key liaison at the department level to actively engage stakeholders within the Bank and broader industry, developing and maintaining strong business partnerships, clarifying client needs and delivering client-centered solutions that enhance the overall end-to-end experience.
  • Secondary escalation point for significant risks/exceptions.
  • Monitor service and control standards against overall business/department objectives.
  • Provide frontline feedback to client strategy and broader process improvement functions to identify client pain points and opportunities for improvement.
  • Negotiate and help to resolve complex and/or escalated issues.
  • Build a client-centric, collaborative and innovative culture.
Requirements
  • Undergraduate degree/college diploma preferred and/or 5+ years relevant experience and 3+ years people management experience.
About Us

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

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