Security Team Lead
4 weeks ago
We are seeking a highly skilled and experienced Security Team Lead to join our team at Paladin Security. As a Security Team Lead, you will be responsible for overseeing the security operations at our hospital site, ensuring the safety and security of patients, staff, and visitors.
Key Responsibilities:- Ensure all security guards are signed in, briefed, and at their proper locations
- Build and maintain relationships with clinical teams and liaise with Charge Nurses as required
- Liaise with Site Supervisor/Mobile Supervisor/Field Manager after hours
- Conduct specialized investigations as required
- Incident reporting and documentation
- Report all deficiencies
- Ensure Health & Safety requirements are met
- Provide leadership, direction, and ongoing coaching and training
- Motivate team, recognizing high-performers and submit commendations
- Ensure all standing orders and scheduled daily activities are carried out as required for each shift
- Ensure site staff adhere to all Paladin Security and site-specific security policies and procedures
- Ensure all Security Guards have received the mandatory training
- Coach staff when necessary and ensure proper documentation is passed onto head office
- Audit security equipment
- Documents and investigates security incidents and complaints
- Provide proactive and reactive security patrols
- Communicate any concerns/issues with Client Service Manager
- Provide customer service to staff, patients, visitors, contractors with parking issues, redirecting parking concerns to parking vendor
- Assist hospital staff, patients, visitors, and contractors with navigating parking vendor's machines and/or online portal
- Assist hospital staff with lost or replacement parking cards as directed by the hospital's process
- Provide parking passes to authorized individuals and departments
- Monitor and provide access to the contractor parking lot (Lot 3)
- Provide parking vendor's contact information to patients, staff, and visitors when requested
- Support the hospital with refilling parking tickets and receipt paper in the parking machines
- Minimum two (2) years of hospital security experience required
- Minimum one (1) year of supervisory/team lead experience is an asset
- Previous experience at this site is mandatory
- Preferred post-secondary education in a Law Enforcement/Security program
- Working knowledge of the Trespass to Property Act and Mental Health Act
- Superior written and verbal communication skills
- Demonstrated punctuality and reliability, tact and diplomacy
- A Valid Ontario Security Guard License
- Valid First Aid and CPR Level C Certification
- Proof of double Covid Vaccination
- Immunization Record (Measles, Mumps, Rubella, Varicella, and 2-Step TB Skin Tests)
- Must be able to provide certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB)
- Extensive training
- Competitive wages
- Advancement and growth opportunities
- Clear communications, scheduling, and support from a team of professionals there to ensure your success
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