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Service Center Representative

2 months ago

Edmonton, Alberta, Canada Freudenberg Full time

Empowering People, Creating Technology

About the Role

We are seeking a highly skilled and motivated Service Center Representative to join our team at Freudenberg. As a key member of our service center unit, you will be responsible for providing exceptional customer service, coordinating rush deliveries, and maintaining facility resources.

Key Responsibilities

  • Provide customer service via phone, email, and in-person interactions.
  • Coordinate rush deliveries with production, tech services, and purchasing teams.
  • Be the point of contact for customers, distributors, and outside sales staff.
  • Use SAP software to prepare proposals, quotes, and order placement.
  • Use SAP software for receiving, shipping, and tracking goods.
  • Track the status of existing orders and shipments.
  • Maintain facility resources and documentation.
  • Support the service center unit with activities such as dismantling and cleaning mechanical seals and components.
  • Produce reports for quotation purposes and scope of repairs.
  • Assembly and packaging seals for shipment to customers.
  • Meet EBCA Quality Standards, HSE policies, and control EBCA design & development procedures.
  • Perform basic machining tasks as part of seal repair.
  • React to change productively and undertake other tasks as assigned.
  • Understand and execute good housekeeping practices.
  • Support maintenance tasks when necessary.
  • Represent the department for external audits.
  • Support annual inventory process.

Requirements

  • A high school diploma or equivalent is required. An associate degree is preferred.
  • 2-5 years of related work experience.
  • Intermediate level skills with SAP, Microsoft Office (Outlook, Excel, and Word).
  • An advantage is a working knowledge of mechanical seals.
  • Basic knowledge of blueprint reading.
  • Knowledge of materials (metals, etc.) - technical background is a plus.
  • Ability to speak fluently and effectively to customers and employees.
  • Strong organizational skills.
  • Solve practical problems.
  • Computer literate - Microsoft Word, Excel, Outlook, and Database applications.
  • Work on SAP platform.
  • Ability to work under pressure, independently, and undertake site visits to customers.
  • Work independently or with others as needs arise.
  • Requires good judgment and a professional demeanor.
  • English is mandatory, and French is a plus.