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Senior Community Manager
2 months ago
We are seeking a highly skilled and experienced Senior Community Manager to join our team at Monks Associates Inc. As a key member of our Strategy and Planning team, you will be responsible for developing and implementing community management strategies that drive engagement, build brand loyalty, and align with our clients' overall marketing objectives.
Key Responsibilities:- Develop and Execute Community Management Strategies: Create and implement comprehensive community management plans that align with clients' marketing objectives and brand guidelines.
- Oversee Social Media Communities: Manage the day-to-day activities of social media communities, ensuring timely and consistent engagement with community members across various platforms.
- Monitor and Manage Community Interactions: Analyze community sentiment, feedback, and engagement metrics to identify trends, insights, and opportunities for optimization.
- Collaborate with Content Creation Teams: Work with content creation teams to develop and curate engaging and relevant content that resonates with the community and drives meaningful interactions.
- Identify and Manage Community Crises: Develop and implement effective response strategies to manage potential community crises, working closely with the client's internal customer care teams.
- Organize Community Events: Plan and participate in community events to build brand awareness and strengthen community relationships.
- Present Community Reports: Partner with data analysts and strategists to develop and present monthly and quarterly reports on community health, engagement, and impact, providing strategic recommendations for continuous improvement.
- Stay Up-to-Date with Industry Trends: Stay current with digital technology trends, cultural shifts, and community management best practices, leveraging insights to inform strategy and drive innovation.
- 8+ Years of Experience: Proven track record of building and nurturing engaged communities, with a strong understanding of community management best practices.
- Expertise in Community Metrics: Ability to identify, track, and analyze relevant community metrics and KPIs.
- Proficiency in Social Media Tools: Proficiency in using social media management tools, community platforms, and analytics tools to monitor and optimize community performance.
- Strong Leadership Skills: Proven ability to develop and implement effective community management strategies, with strong leadership and mentorship skills.
- Ability to Thrive in a Fast-Paced Environment: Ability to manage multiple communities and priorities while maintaining a high level of quality and attention to detail.
We offer a competitive salary range of $90,000—$120,000 CAD, as well as opportunities for professional growth and development in a dynamic and innovative company.
