Senior Vice President of Sales
4 weeks ago
We are seeking an experienced sales leader to join our team as Vice President, Sales & Operational Excellence. This role will lead Sales and Operations for the organization, working closely with the Regional Sales Team and the Operations department to drive business growth and improve operational efficiency.
Key Responsibilities- Design and implement sales forecasting, planning, and budgeting processes to drive business growth
- Provide leadership and counsel to the Managing Director to implement business objectives that align with Connect Hearing's goals
- Invest in growing leaders within the organization through strategic planning, financial management, and operational oversight
- Responsible for timely and equitable assignment of sales and clinic operations targets
- Foster a culture of continuous process improvement by partnering with senior leadership to identify opportunities for sales process improvement and facilitating successful implementation of new programs
- Responsible for optimal deployment of sales personnel, making recommendations for changing roles, coverage models, or team configurations to maximize productivity
- Work with senior leadership to define performance measurements and performance management programs, aligning reporting, training, and incentive programs with these performance priorities
- Ensure sales reporting and other internal intelligence is provided to the sales organization and further developed as needed
- Initiate, implement, and monitor improvement activities aimed at reducing costs, increasing accuracy and efficiency, and both internal and external customer satisfaction
- Understand the technology landscape and development process
- Successful execution at scale in a decentralized operating environment
- General management and oversight of the Operations departments, including planning, directing, and coordinating business operations
- Direct the Operations department to create operational excellence in our clinics, working with Marketing to ensure brand messaging is properly represented
- Alignment with leadership principles
- Inspirational leadership of senior team and clinic staff, delivering high engagement
- Implement development plans, performance reviews, and deliver training as required to direct reports to support improvement in competency and capability
- Work with HR and other key stakeholders to drive HCP recruitment efforts
Education/Knowledge:
- Bachelor's degree in Business, Finance, or related field (required)
- MBA, preferred
- Retail healthcare industry experience preferred
- Patient Management System experience preferred
Work Experience:
- 10+ years business sales and/or operations responsibility
- 10+ years people management experience
- Experience leading national retail for double-digit annual growth
Skills/Abilities:
- Performance analysis capabilities and senior-level storytelling, capability to translate strategy into action
- Demonstrated leadership ability
- Excellent verbal and written communication skills
- Strategic and analytic aptitude
- Ability to interact within a team environment across all levels of the organization
- Familiarity with various business software (e.g. ERP, CRM)
We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.
Connect Hearing is proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products, but a team on a mission to help people enjoy the delight of hearing. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics, and AudioNova, Sonova develops, manufactures, and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability, or any other legally protected status.
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