Supply Chain Planning Director
1 month ago
At Assent Compliance, we are seeking a Senior Director to lead our Supply Chain Planning team. The successful candidate will oversee the multifaceted team of Managers and Customer Success Managers (CSMs), responsible for ensuring strong customer delivery outcomes from successfully managed projects and initiatives within the Customer Experience department.
About UsAssent is the leading solution for supply chain sustainability tailored for top-tier manufacturers. Our tool provides comprehensive insights from experts to help manufacturers navigate hidden risks in their supply chains.
We offer a remote-first work model that values flexibility and autonomy. However, occasional in-person workdays are encouraged, especially for team members located near our global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam.
Job DescriptionThe Senior Director of Supply Chain Planning will be a strategic leader who can merge responsibilities to promote excellent customer engagement experiences while managing day-to-day operations. They will foster a culture of excellence, collaboration, and service orientation within the Supply Chain Planning team.
Key Responsibilities- Manage daily operations of the Supply Chain Planning team, including:
- Recruiting, coaching, mentoring, and engaging a team that raises the bar for customer success and satisfaction;
- Anticipating, planning, and managing resourcing requirements to optimize satisfaction and workloads;
- Reviewing and developing the management team through performance management and training initiatives;
- Promoting a congenial, productive, collaborative, and service-oriented work culture;
- Working with cross-functional teams to support escalations as needed;
- Establishing and refining consistent management standards across the organization.
- Collaborate with internal groups to ensure alignment on special projects and execution, driving continuous improvement and efficiency in operations.
To succeed in this role, you should have:
- 5-8 years of experience in a customer success management, consulting, or project management role;
- Strategic and business-minded thinking, with ability to suggest and implement efficient operations;
- Strong team player skills, with willingness to lend a helping hand and contribute expertise to diverse resources;
- Excellent time management and organizational skills, with ability to prioritize and execute on multiple asks.
$120,000 - $180,000 per annum, based on location and experience.
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