Construction Dispute Resolution Specialist

6 days ago


Greater Toronto Area, Canada Tarion Full time
Job Overview: As a Construction Dispute Resolution Specialist at Tarion, you will play a vital role in ensuring that homebuyers and homeowners receive fair and timely resolutions to their warranty claims.

About the Company: Tarion is an independent, not-for-profit organization dedicated to providing Ontario's new home buyers and owners with peace of mind through the province's new home warranty and protection program.

Job Description: This position conducts early intervention, investigative, emergency inspections, meetings, and conciliations with vendors and owners to assess complaints in compliance with the Ontario New Home Warranties Plan Act and Tarion's Construction Performance Guidelines. The incumbent will work collaboratively with parties to promote early resolution of warranty claims and provide technical and warranty advice to vendors, builders, consultants, and homeowners. Key responsibilities include conducting inspections and making rulings and decisions on freehold and condominium unit issues on behalf of Tarion, as well as authorizing contractor services and monitoring contractor progress.

Requirements: To be successful in this role, you will have 3-5 years of construction-related experience, preferably in freehold residential construction methods, along with a minimum community college graduate degree in building science or construction-related diploma. Strong communication, observation, negotiation, problem-solving, analytical, and conflict resolution skills are essential. Additionally, you will have direct or related experience and skills related to creative interest-based approaches to mediating or resolving disputes in different settings. You will also be able to maintain confidences, exercise sound judgment, and discretion, and work collaboratively with others. Estimated Salary: $65,000-$90,000 per year.

Benefits: As an employee of Tarion, you will enjoy a competitive compensation package, opportunities for learning and development, an employee discount program, access to wellness programs, and a variety of Employee Assistance Program tools and online resources to support your well-being. We believe that a strong commitment to diversity and inclusion allows employees to perform at their very best and underpins a culture in which everyone feels they have an equal opportunity to belong and build a career.

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