Nail Salon Operations Manager

3 weeks ago

Toronto, Ontario, Canada Tomorrow Nail Full time
Nail Salon Manager Job Description

At Tomorrow Nail, we are seeking a highly skilled and experienced Nail Salon Manager to lead our team of nail technicians and provide exceptional customer service. The successful candidate will have a strong background in salon management, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Direct and control daily operations of the nail salon, ensuring a high level of customer satisfaction and efficiency.
  • Evaluate daily operations to identify areas for improvement and implement changes as needed.
  • Plan and organize daily operations, including scheduling, inventory management, and staff supervision.
  • Establish and implement policies and procedures for staff, ensuring compliance with company standards and regulations.
  • Manage contracts for advertising and marketing strategies, ensuring effective promotion of the salon and its services.
  • Hire, train, and supervise staff, providing ongoing coaching and development opportunities.
  • Address customer complaints and concerns in a professional and courteous manner.
Personal Suitability:
  • Client focus: providing exceptional customer service and ensuring customer satisfaction.
  • Efficient interpersonal skills: building strong relationships with staff, customers, and suppliers.
  • Excellent oral and written communication skills: effective communication with staff, customers, and suppliers.
  • Flexibility: adapting to changing circumstances and priorities.
  • Judgement: making informed decisions and taking calculated risks.
  • Organized: prioritizing tasks and managing time effectively.
  • Reliability: meeting commitments and deadlines.
  • Team player: working collaboratively with staff and other stakeholders.
Financial Benefits:
  • Gratuities: receiving tips and bonuses for exceptional service.
Other Benefits:
  • Other benefits: additional perks and rewards for staff.
Support for Newcomers and Refugees:
  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees.
Support for Indigenous People:
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers.

Work Term: Permanent

Work Language: English

Hours: 30 hours per week

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