Claims Investigator

2 months ago


Oakville, Ontario, Canada The Travelers Companies, Inc. Full time

Job Summary:

The Travelers Companies, Inc. is seeking a skilled Claims Investigator to join our team. As a Claims Investigator, you will be responsible for investigating and evaluating claims to determine coverage available to policyholders and claimants for both Personal Insurance and Business Insurance ABI claims.

Key Responsibilities:

  • Investigate and evaluate claims to determine coverage, damages, and liability
  • Handle claims of low to moderate severity and complexity
  • Act as primary contact for customers and intermediary between parties
  • Conduct prompt investigation of coverage and liability
  • Manage claims within company averages based on type of claim and complexity
  • Review policy conditions, provisions, and endorsements for losses
  • Maintain diary system for proactive file management
  • Identify salvage and subrogation opportunities
  • Determine appropriate settlement amounts based on various factors
  • Provide excellent customer service and meet quality standards
  • Comply with provincial regulations
  • Perform other duties as required

Requirements:

  • University Degree/College Diploma or equivalent experience
  • Enrollment in the CIP program is an asset
  • Proficiency with Windows-based programs
  • Strong communication and organizational skills
  • Customer service orientation and empathy
  • Adjusters license as required
  • Math and negotiation skills
  • Hardware and software skills for claim technology

Benefits:

  • Health Insurance coverage for employees and eligible family members
  • Retirement plan contributions and matching savings plan
  • Paid Time Off and company Holidays
  • Wellness program and mental health support
  • Volunteer encouragement and rewards program

Equal Employment Opportunity:

We are an equal opportunity employer committed to providing accommodation to persons with disabilities. If accommodation is needed during the recruitment process, we will work with you to meet your needs.


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