Customer Service Representative

7 days ago

SeptIles, Canada PAL Aerospace Full time

At PAL Airlines, we're dedicated to delivering exceptional air travel experiences. Our Customer Service Representatives play a vital role in ensuring our passengers receive top-notch service from booking to boarding.

Duties and Responsibilities:

  • Provide personalized support to customers throughout their journey, addressing their needs and concerns in a timely and professional manner.
  • Collaborate with the PAL Airlines team to develop and implement customer-centric initiatives that enhance the overall travel experience.
  • Work closely with various departments to ensure seamless communication and coordination, resulting in a positive experience for our customers.
  • Assist with administrative tasks, such as reporting and data analysis, to support the efficient operation of our scheduled and charter flights.

Requirements:

  • Minimum 1 year of experience in customer-facing roles, preferably in a fast-paced environment.
  • Fluency in both English and French, with excellent verbal and written communication skills.
  • Exceptional customer service skills, with the ability to think critically and make sound decisions in a dynamic environment.
  • Ability to work independently and as part of a team, with a strong focus on delivering results and exceeding customer expectations.

What We Offer:

  • A dynamic and supportive work environment that fosters growth and development.
  • Comprehensive benefits package, including medical, dental, and vision coverage, as well as a defined contribution pension plan.
  • Opportunities for professional growth and advancement within PAL Airlines.

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