Customer Service Representative

7 days ago


SeptIles, Canada CIBC Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Financial Services team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Client Engagement - Build strong relationships with clients, understand their financial needs, and provide personalized solutions to meet their goals.
  • Problem Resolution - Listen to client concerns, empathize with their situation, and work collaboratively to resolve issues in a timely and professional manner.
  • Product Knowledge - Develop expertise in our financial products and services, and effectively communicate their benefits to clients.
Requirements
  • Customer Focus - Prioritize client needs, provide exceptional service, and ensure a positive experience.
  • Communication Skills - Effectively communicate with clients, colleagues, and management to achieve business objectives.
  • Technical Skills - Develop proficiency in our financial systems, tools, and technologies to provide efficient and effective service.
What We Offer

At CIBC, we offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and development. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.



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