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Contact Centre Team Member
2 months ago
We are seeking a highly skilled and customer-focused individual to join our Contact Centre Team as a Bilingual Contact Centre Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and issues in a timely and professional manner.
Key Responsibilities- Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
- Problem-Solving: Analyze customer issues and provide solutions that meet their needs.
- Communication: Communicate effectively with customers, colleagues, and management to ensure seamless service delivery.
- Teamwork: Collaborate with colleagues to achieve team goals and objectives.
- Language Skills: Fluency in English and French (written and verbal).
- Education: High School Diploma or equivalent.
- Experience: Previous customer service experience, preferably in a contact centre environment.
- Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in computer applications.
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
