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Service Coordinator

2 months ago

Edmonton, Alberta, Canada Bunzl Canada Full time

Job Summary:

The Service Coordinator is a key member of our team at Bunzl Canada, responsible for ensuring seamless customer experiences. As a Service Coordinator, you will be the primary point of contact for customers, handling inbound calls, making outbound calls, and responding to inquiries and requests.

Key Responsibilities:

  • Customer Service: Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Logistics and Inventory Management: Manage inventory levels, ensuring accurate tracking and minimizing stockouts. Coordinate with technicians to schedule service calls and ensure timely delivery of parts.
  • Documentation and Administration: Prepare and update work orders, quotes, and estimates, ensuring 100% capture of billable items.
  • Communication and Collaboration: Communicate effectively with customers, sales teams, and technicians to ensure seamless service delivery.

Requirements:

  • Education: High School diploma or equivalent.
  • Skills: Excellent communication and customer service skills, acute attention to detail, and ability to work independently or as part of a team.
  • Technical Skills: Proficient in Microsoft Excel and Word.

About Bunzl Canada:

Bunzl Canada is a leading distributor of food and retail packaging, cleaning supplies, and equipment. We provide a wide range of products and services to over 45,000 businesses in Canada. Our company values include a commitment to equal employment opportunity and a focus on investing in our employees' growth and development.