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Restaurant Operations Manager
2 months ago
We are seeking a highly skilled Restaurant Supervisor to join our team at RK Sweets & Restaurant. As a key member of our culinary team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and maintaining high standards of quality and safety.
Key Responsibilities:- Supervise and Coordinate Staff: Oversee the activities of our kitchen and service staff, ensuring they are working efficiently and effectively to meet customer demands.
- Train and Develop Staff: Provide guidance and training to staff members to enhance their skills and knowledge, promoting a culture of continuous improvement.
- Inventory Management: Conduct regular inventory checks to ensure accurate stock levels, minimizing waste and optimizing ordering processes.
- Quality Control: Monitor and maintain high standards of food quality, presentation, and service, ensuring customer satisfaction and loyalty.
- Financial Management: Prepare and manage budgets, forecasts, and reports to inform business decisions and drive growth.
- Customer Service: Respond promptly and professionally to customer complaints and concerns, resolving issues in a timely and satisfactory manner.
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years of experience in a similar role
- Language: English
- Work Hours: 40 hours per week
Our restaurant operates in a fast-paced environment, requiring the ability to work under pressure and meet tight deadlines. The role involves standing for extended periods and requires physical stamina.
Personal Qualities:- Client Focus: Demonstrate a strong commitment to providing exceptional customer service and ensuring customer satisfaction.
- Interpersonal Skills: Develop and maintain effective relationships with colleagues, customers, and suppliers.
- Flexibility: Adapt to changing circumstances and priorities, demonstrating flexibility and a willingness to learn.
- Team Player: Collaborate with colleagues to achieve shared goals and objectives.
