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Data Administrator Specialist

1 month ago

Markham, Ontario, Canada Citron Hygiene Full time

Citron Hygiene is a service business specializing in hygiene, sanitation, and disinfection services for commercial establishments and property managers. We have created a fun, inclusive, collaborative, and team-oriented culture where all departments work together to achieve company goals with camaraderie and respect.

We are seeking a detail-oriented and determined Data Administrator Specialist who can set up, cleanse, and maintain our account and order data. If you are detail-oriented and have a strong ability to think critically and solve problems, you will thrive in this role.

Duties and Responsibilities:

Include, but are not limited to:

  • Setup and maintenance of operational service data for the implementation of Field Service.
  • Review and setup of new accounts and contracts.
  • Maintain customer records to ensure details are accurate and up to date.
  • Process account ownership changes, address changes, and cancellations.
  • Provide exceptional customer service to customers and internal team members.
  • Use of Microsoft Excel to prepare and execute mass data uploads into our CRM and ERP.
  • Working in collaboration with the Customer Service teams and Account Managers across the business to ensure the timely resolution of customer inquiries.
  • Other duties as assigned.

Requirements:

  • Minimum of 1 year's experience in a role primarily focused on data entry and maintenance.
  • Minimum of 2 years' experience in a Customer Service role directly interacting with customers.
  • Minimum of 2 years working in a fast-paced environment managing multiple priorities with conflicting deadlines.
  • Proficient with Microsoft suite package, including advanced knowledge of Microsoft Excel.
  • Experience with SAGE and NetSuite accounting software would be considered an asset.
  • Experience with Salesforce would be considered an asset.
  • Experience working on IT projects would be considered an asset.
  • Detail-oriented, with strong organizational skills.
  • Critical thinker with the ability to solve problems.
  • Great communication skills.
  • Results-oriented paired with a positive, can-do attitude.

What's in it for you:

  • Benefits including health, dental, vision, and life insurance.
  • Continuous learning and development: Get the tools, training, flexibility, and autonomy to build your career, be part of our continuous education program.
  • Fun, supportive, and collaborative team.
  • Excellent career advancement and learning opportunities within a rapidly growing and stable company.