Senior Delivery Program Manager

1 week ago

Toronto, Ontario, Canada Canadian Tire Corporation Full time

Job Summary

Delivery Program Manager

Results-driven Delivery Program Manager to manage multiple programs or initiatives, ensuring seamless coordination between various stakeholders within a collaborative Agile methodology.

The role requires strong leadership, communication, and delivery management skills to drive collaboration and ensure the platform's overall success.

Key Responsibilities

  • Develop a comprehensive program plan that defines the program's objectives, scope, deliverables, timelines, and resource requirements
  • Identify and engage stakeholders, including executives, Business sponsors, and team members. Maintain regular communication to manage expectations, gather feedback, and ensure buy-in for each initiative
  • Establish program governance structures, including working committees or steering committees, to provide oversight and guidance
  • Coordinate and obtain resources across multiple squads from within and outside of the Loyalty Platform Team
  • Monitor the progress of team delivery, tracking key performance indicators (KPIs) and milestones
  • Oversee the management of changes in program scope, schedule, and budget
  • Facilitate, participate, and collaborate in cross-functional Quarterly Planning events (PI Planning) sessions to raise milestones, issues, dependencies, etc.
  • Drive the decision-making process. Identify risks and develop mitigation strategies to ensure program success.
  • Provide post-mortem/root cause analysis for significant issues
  • Provide a high level of relationship management, resolving conflicts and enabling discussions between stakeholders, management, co-workers, and team members with varied interests
  • Foster a collaborative work environment by promoting effective communication and teamwork.
  • Continuously improve delivery processes by identifying areas for optimization and implementing best practices.
  • Facilitate the closure of the program upon successful completion

Requirements

  • Bachelor's degree in a relevant field (e.g., Computer Science, Engineering) or equivalent practical experience
  • Proven experience in a similar role, preferably in a technology-driven organization
  • Minimum of 7-10 years of experience managing medium to large-sized ($2M-$10M) complex projects
  • Experience managing projects with multiple 3rd-party vendors
  • Good understanding of SAFe
  • Experience with Scrum & Kaban and tools (e.g., JIRA, Confluence)
  • Demonstrated ability to successfully deliver complex projects within budget and timeline constraints
  • Excellent leadership skills with the ability to influence and motivate cross-functional teams
  • Exceptional communication skills, both written and verbal. Ability to effectively communicate technical concepts to non-technical stakeholders
  • Strong problem-solving and decision-making abilities. Ability to think critically and adapt to changing requirements
  • Experience with stakeholder management and conflict resolution
  • Experience communicating both business and technical concepts to various stakeholders
  • Agile certification or PMP is a plus
  • Knowledge of the Retail industry is an asset
  • Experience in Digital Loyalty solutions delivery is an asset

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

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