Senior Customer Success Manager

2 weeks ago

Toronto, Ontario, Canada Citylitics Full time
Job Title: Senior Customer Success Manager

We are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Citylitics. As a key member of our Customer Success team, you will be responsible for owning and growing a portfolio of enterprise customers, ensuring their satisfaction and retention.

Key Responsibilities:
  • Strategic ownership of a customer portfolio, driving growth and retention through proactive engagement and strategic planning.
  • Building and maintaining strong relationships with customers at all levels, from user to executive.
  • Providing exceptional customer support, including best practices and consultation to meet individual customer needs.
  • Developing and executing account plans to drive customer success and growth.
  • Influencing Citylitics' strategy and product roadmap through customer feedback and insights.
  • Maintaining a deep understanding of customers' industries, technologies, products, and services.
  • Representing Citylitics at the executive level to drive awareness and value.
  • Ensuring data hygiene across the Customer Success team's CRM and other tracking systems.
Requirements:
  • 5+ years of experience in B2B Customer Success, Account Management, or Sales.
  • Familiarity with SaaS metrics and platforms.
  • Demonstrated experience in owning and leading account strategies, building executive relationships, and managing a large book of business.
  • Proven track record of exceeding gross retention targets and leading projects end-to-end.
  • Strong communication, problem-solving, and analytical skills, with the ability to think creatively and be resourceful.
  • Experience with executive-level communication, engagement, and presentation skills.
Why Citylitics?

We are a fast-growing company revolutionizing data intelligence, with a mission to solve infrastructure challenges while savoring the moment. We offer a unique opportunity to work with a top-in-Canada company, influence positive change, and support a disruptive solution with a compelling value proposition. Our team is passionate about providing a safe workplace where everyone is accepted and has the opportunity to grow with us.

We are committed to making diversity and inclusivity part of our culture, and we believe that Data and AI will play an outsized role in our future. We equip every team member with access to Generative AI tools and our full Data Universe to enhance their productivity and encourage innovation through experimentation.

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