Senior Customer Success Manager
4 weeks ago
About the Role
We are seeking a highly skilled Senior Customer Success Manager to join our team at STAN AI. As a key member of our Customer Success Team, you will be responsible for driving long-term growth and retention of our enterprise property management firm clients.
About the Job
As a Senior Customer Success Manager, you will be responsible for building strong relationships with our clients and employing solutions-based selling strategies to drive growth and retention. You will manage a growing portfolio of mid-market to enterprise accounts, identify and drive growth opportunities, and expand the use of our AI suite across full client portfolios.
Key Responsibilities
- Manage a growing portfolio of mid-market to enterprise accounts
- Build lasting relationships and act as a trusted AI solutions advisor for clients
- Serve as the central point of contact, addressing customers' needs and resolving issues efficiently
- Identify and drive growth opportunities within your assigned accounts
- Expand the use of STAN's AI suite across full client portfolios
- Conduct product demonstrations and present new features to clients
- Set and track account targets in alignment with company and Customer Success objectives
- Mitigate churn by proactively managing client expectations and solving challenges strategically
- Collaborate with cross-functional teams to deliver exceptional client experiences
Requirements and Skills
- Proven experience in Customer Success, Sales, or Account Management, ideally within a SaaS environment
- Demonstrated ability to manage enterprise-level accounts and develop long-term customer relationships
- Proficient with CRM software, project management tools, and customer success platforms
- Strong data analysis skills with a solutions-oriented mindset
- Excellent communication, objection-handling, and negotiation skills
- Ability to manage projects, meet deadlines, and address customer inquiries in a timely manner
- Business acumen with a focus on growing accounts and minimizing churn
What We Offer
We offer a competitive salary range of $95,000 - $120,000 + OTE based on experience. This is a full-time, in-office position at our headquarters, located at 111 Gordon Baker Rd, North York. We believe in fostering collaboration and innovation through an in-person work environment.
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