Work-From-Home Customer Service Specialist
1 month ago
Job Title: Work-From-Home Customer Service Representative
About the Role
MCI is seeking a highly motivated and customer-focused Work-From-Home Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through various communication channels, including phone, email, and chat.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Utilize various software and systems to complete tasks and provide solutions
- Work closely with internal stakeholders to ensure seamless customer experiences
- Meet or exceed performance metrics and targets
- Continuously improve knowledge and skills to stay up-to-date on products and services
Requirements
- High school diploma or equivalent required; some college or associate's degree preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving and analytical skills
- Basic computer skills and knowledge of Microsoft Office
What We Offer
- Competitive hourly rate
- Opportunities for career advancement and professional growth
- Flexible work schedule and remote work options
- Comprehensive training and onboarding program
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online portal.
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