Work-From-Home Customer Service Specialist

1 month ago


Saskatoon, Saskatchewan, Canada MCI, LC Full time

Job Title: Work-From-Home Customer Service Representative

About the Role

MCI is seeking a highly motivated and customer-focused Work-From-Home Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through various communication channels, including phone, email, and chat.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Utilize various software and systems to complete tasks and provide solutions
  • Work closely with internal stakeholders to ensure seamless customer experiences
  • Meet or exceed performance metrics and targets
  • Continuously improve knowledge and skills to stay up-to-date on products and services

Requirements

  • High school diploma or equivalent required; some college or associate's degree preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
  • Basic computer skills and knowledge of Microsoft Office

What We Offer

  • Competitive hourly rate
  • Opportunities for career advancement and professional growth
  • Flexible work schedule and remote work options
  • Comprehensive training and onboarding program

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online portal.



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