Reservations Manager

1 week ago


Niagara Falls, Ontario, Canada Falls Avenue Resort Niagara Falls Full time
  • Education and Experience: We are looking for a Reservations Manager to join our team at Falls Avenue Resort Niagara Falls. This role requires a college diploma or equivalent experience in a related field, as well as a strong understanding of hotel operations and customer service.
  • Key Responsibilities:
    • Develop and implement policies and procedures for reservations and front desk operations
    • Negotiate with suppliers for materials and supplies
    • Conduct training sessions for front desk staff
    • Negotiate with clients for the use of facilities
    • Prepare budgets and monitor revenues and expenses
    • Implement marketing activities to increase bookings
    • Enforce policies and procedures to ensure excellent customer service
    • Address customer complaints or concerns in a professional manner
  • Work Setting: This role will be based in a hotel, motel, or resort setting, with a focus on providing exceptional customer service and ensuring seamless operations.
  • Requirements: A strong understanding of hotel operations, customer service, and marketing principles, as well as excellent communication and negotiation skills.


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