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Delivery Coordinator

2 months ago


Montreal, Quebec, Canada Fresh Prep Full time

About Fresh Prep

Fresh Prep is a leading meal kit delivery service in Western Canada, committed to providing convenient and sustainable meal options to its customers. As a certified B Corporation, we prioritize making a positive impact on the communities we serve.

Job Summary

We are seeking a highly skilled Delivery Coordinator to join our team. This role is responsible for ensuring smooth and efficient delivery functions, including creating delivery routes, communicating with drivers, and resolving customer delivery issues. The ideal candidate will have excellent communication skills, be able to work independently, and have a strong attention to detail.

Key Responsibilities

  • Coordinate delivery operations, including creating delivery routes and schedules
  • Communicate with drivers and customers to resolve delivery issues
  • Monitor delivery efficiency and facilitate communication between drivers and customers
  • Answer delivery-related calls and emails and problem-solve live for customer delivery issues
  • Estimate ETAs and adjust plans throughout the day to avoid late deliveries

Requirements

  • College or university degree (preferred), or high school diploma and equivalent experience
  • Excellent verbal and written communication skills in both English and French
  • Ability to work independently and prioritize tasks as per importance
  • Strong attention to detail and organizational skills
  • Ability to learn new software and technology quickly
  • Reliable and available to work a consistent schedule

What We Offer

  • Competitive pay and bonuses
  • Comprehensive health benefits (including medical, dental, vision and life-insurance) after 90 days of successful employment
  • Inclusive and fun workplace with a passionate team

Why Join Fresh Prep?

Fresh Prep is an Equal Opportunity Employer (EOE) and prohibits discrimination of any kind. We value diversity at our company and at all job levels our goal is to be diverse, inclusive and representative of the communities we operate in. We endeavour to recruit, develop and retain the best talent from a diverse candidate pool and truly believe that diversity, equity and inclusion among our team members is vital to our success as a company.