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Customer Service Representative

2 months ago


Brockville, Ontario, Canada Tim Hortons Full time
About Tim Hortons

At Tim Hortons, we're passionate about serving our guests and making a difference in our communities. As a customer-focused organization, we're committed to providing a welcoming and inclusive environment for everyone.

Job Summary

We're seeking a highly motivated and customer-centric individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our guests, ensuring a positive experience, and contributing to the overall success of our restaurant.

Key Responsibilities
  • Provide outstanding customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with the team to maintain a clean and organized restaurant environment, adhering to health and safety standards.
  • Operate a cash register, process transactions, and handle customer payments accurately and efficiently.
  • Participate in ongoing training and development to enhance skills and knowledge, staying up-to-date on menu items, promotions, and company policies.
What We Offer

As a valued member of our team, you can expect:

  • A competitive hourly wage and opportunities for advancement.
  • A fun and dynamic work environment with a focus on teamwork and collaboration.
  • Ongoing training and development to support your growth and success.
  • A comprehensive benefits package, including health and dental coverage.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • A positive and enthusiastic attitude, with a commitment to providing exceptional customer service.
  • Basic math skills and accuracy when handling cash and operating a point-of-sale system.
  • Availability to work a variety of shifts, including mornings, evenings, and weekends.
Accommodations

We are committed to providing an inclusive and accessible work environment. If you require accommodations during the hiring process or in the workplace, please let us know.