Customer Service Representative

4 weeks ago


Brockville, Ontario, Canada Michaels Full time

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Michaels. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a well-organized and visually appealing store environment.

Key Responsibilities

  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Assist customers in finding products, answering questions, and providing recommendations to drive sales and enhance the customer experience
  • Maintain a high level of product knowledge, staying up-to-date on new products, promotions, and sales
  • Contribute to a positive and inclusive store environment, promoting a culture of respect, empathy, and teamwork
  • Participate in visual merchandising and store recovery efforts to maintain a visually appealing store environment
  • Perform other duties as assigned by management

Requirements

  • Previous retail or customer service experience preferred
  • Ability to work in a fast-paced environment, meeting sales and customer service goals
  • Excellent communication and interpersonal skills
  • Ability to lift up to 25 pounds and stand for long periods of time
  • Availability to work a variety of shifts, including evenings and weekends

What We Offer

  • A competitive hourly rate and opportunities for advancement
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A 401(k) retirement plan with company match
  • Opportunities for professional development and training
  • A fun and dynamic work environment with a team of passionate and dedicated colleagues


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