Customer Service Representative
4 weeks ago
Job Summary
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Michaels. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a well-organized and visually appealing store environment.
Key Responsibilities
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
- Assist customers in finding products, answering questions, and providing recommendations to drive sales and enhance the customer experience
- Maintain a high level of product knowledge, staying up-to-date on new products, promotions, and sales
- Contribute to a positive and inclusive store environment, promoting a culture of respect, empathy, and teamwork
- Participate in visual merchandising and store recovery efforts to maintain a visually appealing store environment
- Perform other duties as assigned by management
Requirements
- Previous retail or customer service experience preferred
- Ability to work in a fast-paced environment, meeting sales and customer service goals
- Excellent communication and interpersonal skills
- Ability to lift up to 25 pounds and stand for long periods of time
- Availability to work a variety of shifts, including evenings and weekends
What We Offer
- A competitive hourly rate and opportunities for advancement
- A comprehensive benefits package, including medical, dental, and vision coverage
- A 401(k) retirement plan with company match
- Opportunities for professional development and training
- A fun and dynamic work environment with a team of passionate and dedicated colleagues
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