Administrative Support Coordinator
5 days ago
About the Company
Pacific Blue Cross is a leading benefits provider in British Columbia, committed to keeping health care sustainable for all residents. We strive to create a workplace where everyone feels valued and empowered to contribute.
The Role
We are seeking a skilled Executive Assistant, Consumer Escalations and Compliance to join our Risk and Compliance team. As a key member of the team, you will provide professional administrative support to the Chief Compliance and Risk Officer (CCRO) and help form strategic decisions about customer complaint resolution.
Key Responsibilities
- Track KPIs and reporting of consumer complaint resolutions
- Monitor regulatory licensing requirements for staff
- Prepare executive and Board reports for the CCRO
- Schedule and manage Internal Risk Committee meetings
- Oversee and monitor the status of open complaints and adherence to policy and processes
Requirements
To succeed in this role, you will need:
- A minimum of 3 years' experience in the Life and P&C insurance industry or as an Executive Assistant
- Minimum of 1 year experience successfully managing sensitive or complex consumer escalations
- Demonstrated proficiency in MS Office software, including Outlook, Word, Excel, and PowerPoint
- Post-secondary coursework in an administrative program or relevant field
- Professional experience in customer service for Life and P&C insurance
Benefits
Pacific Blue Cross offers a comprehensive compensation and benefits package, including paid vacation time, hybrid work environment, generous benefits, and education allowance.
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