Senior Application Support Specialist

1 month ago


Toronto, Ontario, Canada Royal Bank of Canada> Full time

Job Summary

We are seeking a highly skilled Application Support Analyst to join our team at the Royal Bank of Canada. As an Application Support Analyst, you will be responsible for providing technical expertise and support for our BERTON Order Management System. You will work closely with our development team to ensure that all changes and enhancements are properly tested and meet production performance standards.

Key Responsibilities

  • Provide technical support for our BERTON Order Management System
  • Collaborate with the development team to ensure that all changes and enhancements are properly tested
  • Assist in the troubleshooting and fault isolation process for application problems
  • Develop and maintain technical documentation for our systems
  • Participate in the evaluation of third-party vendors and software

Requirements

  • 3+ years of experience as an Application Support Analyst
  • Technical skills with HP Tandem NonStop applications, including SCOBOL, COBOL, Enscribe, and HP Tandem Pathway
  • Knowledge of UNIX and WINDOWS platforms
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong communication and problem-solving skills

What We Offer

  • A comprehensive Total Rewards Program, including bonuses and flexible benefits
  • Leaders who support your development through coaching and managing opportunities
  • A dynamic, collaborative, and progressive work environment
  • A world-class training program in financial services
  • Flexible work/life balance options


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