Senior Application Support Specialist

3 weeks ago

Toronto, Ontario, Canada Royal Bank of Canada> Full time

Job Summary

Job Description

What is the opportunity?

As a Senior Application Support Specialist, you will be responsible for the maintenance and support of multiple web portal applications. You will have the opportunity to work with API, create and update Python scripts, and analyze issues, as well as set up new processes.

You will have the opportunity to learn and get experience using the latest powerful platforms: monitoring system Dynatrace, application logs and processes analyzer Splunk, and query data in Elasticsearch.

What will you do?

Provide Level 2 production support by continuously monitoring the health and security posture of the application and investigating, troubleshooting, and resolving reported incidents and compliance issues.
Contribute to and participate in walkthrough reviews of all technical specifications and programs.
Develop and maintain strong relationships with business and technology partners to help achieve operational efficiencies and business goals.
Collaborate effectively with the development teams by identifying defects and opportunities for efficiencies through automation and enhancements.
Leverage automation, monitoring, and alerting tools to identify and resolve troublesome trends and problems.
Work with big data, analyze data, build statistics, and metrics.
Facilitate small to large group meetings for problem-solving, decision-making, and task implementation. Resolve conflicts/issues and escalate as appropriate.
Provide direction, expertise, feedback, coaching, and development to build the capabilities of more junior staff.

What do you need to succeed?

5+ years of experience in production support roles, supporting multiple web applications.
5+ years of experience in Linux platform, shall, Python, SQL, JSON.
Working knowledge of IT Standards, Methodologies, SDLC, & audit requirements.
Experience of on-call after-hours support.
Computer Science degree or equivalent.

Nice-to-have

Knowledge of Oracle and MS SQL;
Knowledge of Dynatrace, Splunk;
Have experience in building queries using JSON for No-SQL databases (Elasticsearch, Mongodb).

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work

Job Skills

Application Maintenance, Application Production Support, Applications Support, Automation Scripting, Business Application Support, ITIL Incident Management, Job Scheduling Software, JSON, JSON Schema, Linux System Administration, Python (Programming Language), Scripting Tools and Languages, Shell Commands, Shell Scripting, Structured Query Language (SQL), Unix Shell, Web Applications Support

Additional Job Details

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Inclusion and Equal Opportunity Employment

At Royal Bank of Canada, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients, and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Work in a dynamic, collaborative, progressive, and high-performing team

A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work