Hospitality Operations Manager

2 weeks ago


Hinton, Canada Tim Hortons #7515 Full time
Job Summary

We are seeking a highly skilled and experienced Hospitality Operations Manager to join our team at Tim Hortons #7515.

About the Role

This is an exciting opportunity to lead a dynamic team of food service professionals in delivering exceptional customer experiences. As a Hospitality Operations Manager, you will be responsible for overseeing daily operations, managing staff, and ensuring that all aspects of our business meet the highest standards of quality and excellence.

Duties and Responsibilities
  • Sales Growth and Customer Satisfaction: Develop and implement strategies to increase sales revenue and enhance customer satisfaction through effective management of staff, inventory, and store appearance.
  • Staff Management: Recruit, train, and develop a high-performing team of staff members who consistently deliver excellent customer service and maintain a clean and safe working environment.
  • Operations Management: Oversee daily store operations, including opening and closing procedures, inventory management, and maintenance of equipment and facilities.
  • Quality Control: Monitor and ensure that all products and services meet our high standards of quality and freshness.
  • Teamwork and Communication: Foster a positive and inclusive team culture by promoting open communication, active listening, and respect among team members.
Requirements and Qualifications
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a related field, preferably in the food service industry.
  • Skills and Qualities: Excellent leadership, communication, and interpersonal skills; ability to work effectively in a fast-paced environment with tight deadlines; proficiency in inventory management and basic math skills.
Benefits and Compensation
  • Estimated Salary: $45,000 - $60,000 per year, depending on experience and qualifications.
  • Health Benefits: Comprehensive dental plan, healthcare plan, and other benefits as per company policies.
  • Work Schedule: 30 to 40 hours per week, with opportunities for overtime as needed.

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