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Hotel Operations Manager

1 month ago


Hinton, Canada Baymont by Wyndham Full time
Job Summary
Hiring for a dynamic and results-driven Hotel Clerk Supervisor to oversee daily hotel operations, lead team members, and drive guest satisfaction at Baymont by Wyndham. This role requires exceptional leadership skills, customer service expertise, and ability to work in a fast-paced environment.

About the Role
This Hotel Clerk Supervisor will be responsible for supervising staff, ensuring efficient operation of computer systems, equipment, and machinery, and coordinating work assignments. The ideal candidate should have 1-2 years of experience in a similar role, excellent communication skills, and the ability to work under pressure.

Key Responsibilities
• Supervise and lead a team of 1-4 people, providing guidance and support to ensure seamless hotel operations.
• Assist guests with special needs, maintain high levels of customer satisfaction, and resolve any issues promptly.
• Coordinate work assignments, hire, and train staff in job duties, safety procedures, and company policies.
• Ensure the smooth operation of computer systems, equipment, and machinery, and arrange repair work as needed.

Work Conditions and Physical Capabilities
The successful candidate will be able to work in a fast-paced environment, stand for extended periods, and meet deadlines while maintaining excellent physical and mental health.

Required Skills and Qualifications
• Secondary (high) school graduation certificate or equivalent.
• 1-2 years of experience in a similar role, preferably in the hospitality industry.
• Excellent interpersonal and communication skills, with the ability to work effectively with colleagues and guests.
• Ability to work under pressure, prioritize tasks, and meet deadlines.

Benefits
As a valued member of our team, you can expect a competitive salary of $55,000 - $65,000 per year, depending on experience, plus benefits including medical, dental, and vision coverage, paid time off, and opportunities for career growth and professional development.

Location
Baymont by Wyndham is located in a vibrant and growing area, offering easy access to amenities, entertainment, and transportation options.