Customer Experience Associate
3 weeks ago
As a Customer Experience Associate at Scotiabank, you will be the face of our branches, connecting with customers in a relatable way. Your priority will be to help them achieve their financial goals by providing exceptional service throughout their journey.
You will take a proactive approach to discovering customers' needs, listening to understand what they are asking for, and processing day-to-day transactions. You will also nurture rich, long-standing relationships and contribute to the Branch's targets by identifying and fulfilling simple sales opportunities.
Additionally, you will be a technology expert, sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs.
Key Responsibilities:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers' needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Requirements:
- Proven customer service skills through work or community involvement
- Ability to assist in a professional, friendly, and efficient manner
- Availability to work a flexible schedule
- Comfortable in simple sales situations
- Strong technical skills and the ability to promote digital and self-service banking options to our customers
What's in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You'll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
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