Application Support Specialist

4 weeks ago


Toronto, Ontario, Canada Techy Logs Software Inc Full time
Job Title: Application Support Analyst

We are seeking a highly skilled Application Support Analyst to join our team at Techy Logs Software Inc.

Key Responsibilities:
  • Provide technical support to users experiencing difficulties with computer systems and applications.
  • Consult user guides, technical manuals, and other documents to research and implement solutions.
  • Offer advice and training to users in response to identified difficulties.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Participate in the redesign of applications and other software.
  • Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Perform Web-server backup and recovery operations.
  • Provide customer service and manage incidents.
Work Environment:
  • Fast-paced environment with tight deadlines.
  • Work under pressure with repetitive tasks.
  • Attention to detail is essential.
Personal Qualities:
  • Client focus with efficient interpersonal skills.
  • Initiative, organized, and able to multitask.
  • Effective time management.

This is a permanent position with 30 hours per week. The work language is English.



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