Auto Claims Advisor Senior

5 days ago


Dartmouth, Nova Scotia, Canada Sécurité Nationale Compagnie d'Assurance Full time
Job Summary

We are seeking an Auto Claims Advisor Senior to join our team at Sécurité Nationale Compagnie d'Assurance. As a key member of our auto claims team, you will be responsible for providing exceptional customer service and ensuring seamless claim processing from start to finish.

About the Role

In this role, you will represent TD Insurance as an Auto Claims Advisor and assist in facilitating and coordinating claims. Your primary responsibility will be to support customers through their claim journey, providing advice and guidance to ensure they feel taken care of in their time of need.

Responsibilities
  • Serve as a liaison between customers and internal stakeholders to resolve claims efficiently and effectively.
  • Gather and verify required information and documentation to ensure accurate claim processing.
  • Work collaboratively with internal partners and external vendors to ensure timely resolution of claims.
  • Contribute to team productivity objectives by maintaining a positive file count and open/close ratio.
  • Research and apply knowledge of coverage scenarios to customer claim files.
  • Demonstrate a customer-centric approach while contributing to TD Insurance Group's deliverables.
Requirements
  • Bilingualism in English and French is an asset.
  • One or more years of claims adjusting experience is preferred, but we're excited to welcome applicants without specific claims experience.
  • Excellent customer service skills and ability to negotiate positive outcomes when reasonably possible.
  • Strong analytical and problem-solving skills, with the ability to conduct thorough investigations and analyze evidence.
  • Demonstrated support for company process improvements and a commitment to delivering high-quality results.
About Us

At Sécurité Nationale Compagnie d'Assurance, we care for Canadian families by providing them with the best advice, protection, and support in their moments of need. We offer a wide range of products, including General Insurance and Life and Health. Our team is dedicated to fostering an inclusive and accessible environment for our colleagues, with a national workforce of over 4,000 employees across Canada.

What We Offer

We provide a comprehensive Total Rewards package that reflects our commitment to our colleagues' financial, physical, and mental well-being. This includes a competitive salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits, discounts, career development opportunities, and reward and recognition programs.

Estimated Salary

The estimated annual salary for this position is $65,000 - $85,000, depending on qualifications and experience.



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