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Accident Benefits Claims Specialist
2 months ago
Aviva Canada is seeking a skilled Accident Benefits Claims Specialist to join our team.
About Aviva CanadaAt Aviva, we believe that together, we can achieve more. As a leading insurance company, we're committed to helping our customers navigate life's uncertainties with confidence and care. Our Values – Care, Commitment, Community, and Confidence – guide everything we do, from providing personalized service to investing in the well-being of our employees and the communities we serve.
Job DescriptionThis role will play a vital part in ensuring timely and equitable resolution of sophisticated Accident Benefit claims. The successful candidate will have excellent customer service skills, be able to interpret insurance contracts, resolve policy coverages, and establish and adjust reserves in accordance with corporate guidelines.
Key Responsibilities:- Interpret insurance contracts and resolve policy coverages in accordance with corporate guidelines.
- Handle Accident Benefits claims according to individual authority, knowledge, and expertise.
- Acquire investigative reports, independent medical examinations, statements from insureds/witnesses, and other specialists as required.
- Educate customers and providers about new auto reform changes (if applicable).
- Ensure all aspects of the claim process are handled optimally and within company guidelines.
- Assist in resolving claims issues related to interpretations, legislation, and settlement negotiations.
- Ensure service levels and quality standards are met by approved specialists.
- Educate insureds about Premiere Healthcare network.
- College Diploma/Associate Degree or similar experience.
- 2+ years of Accident Benefits insurance claims handling experience (required).
- Familiarity with other Auto legislation (Statutory Accident Benefits, Section B, etc.)
- Bilingualism is an asset.
- Large Loss experience is preferred.
- CIP or working towards CIP is required for licensing.
- Excellent customer service skills.
- Excellent communication skills.
- Ability to learn and adapt to a fast-paced environment.
- Good organization skills.
- A competitive rewards package including base compensation ($65,000 - $85,000 per year), eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- A comprehensive vacation package starting at 4 weeks + the opportunity to buy an extra week.
- Exceptional Career Development opportunities.
- We'll support your professional development education.
- A hybrid working model.
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.
