Auto Claims Specialist with TD Insurance

3 days ago


Dartmouth, Nova Scotia, Canada Sécurité Nationale Compagnie d'Assurance Full time

About Sécurité Nationale Compagnie d'Assurance

We are part of TD Bank Group, one of Canada's largest financial institutions. Our mission is to provide legendary experiences and trusted advice to our customers.

Job Description:

As an Auto Claims Advisor with TD Insurance, you will be responsible for providing advice and support to customers in their time of need. You will represent the company as a knowledgeable and compassionate professional, ensuring that customers feel supported and their needs are met.

Key Responsibilities:

  • Support customer claims from start to finish, arranging towing, setting up appraisals, and outlining coverage under policy terms.
  • Gather and verify required information and documentation to resolve claims thoroughly and efficiently.
  • Reconcile estimates from vendors to ensure appropriate settlements for damages sustained to customers' vehicles.
  • Maintain a positive file count and open/close ratio to contribute to team productivity objectives.
  • Collaborate with internal partners and stakeholders, as well as external vendors such as Enterprise and repair shops.

What You'll Need to Succeed:

  • Bilingualism in English and French is an asset.
  • One or more years of claims adjusting experience is preferred, but we welcome applicants without specific claims experience.
  • Excellent customer service skills, with a focus on meeting or exceeding client expectations.
  • Superior time management skills and ability to thrive in a fast-paced environment.
  • Proven ability to negotiate positive outcomes and demonstrate clear, professional communication skills.

Benefits and Opportunities:

At TD Insurance, we offer a competitive salary range of $60,000 - $80,000 per year, depending on experience. We also provide a comprehensive benefits package, including health and wellness programs, savings and retirement plans, paid time off, and opportunities for career growth and development.

Why Choose TD Insurance?

We are committed to fostering an inclusive, accessible environment for our colleagues. With a national workforce spanning Atlantic Canada, Quebec, Ontario, and Alberta, we offer exciting opportunities for career advancement and professional growth. Our Total Rewards package reflects our investment in our colleagues' financial, physical, and mental well-being, making us a leader in employee satisfaction and engagement.


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