Customer Service Representative

2 weeks ago

Mississauga, Ontario, Canada Intact Financial Corporation Full time
About the Role

We're seeking a highly motivated and organized Customer Service Representative to join our Claims Department in the Customer Service Centre. As a key member of our team, you'll play a vital role in providing legendary customer service to both our external and internal clients in a call centre environment.

Key Responsibilities:
  • Be a knowledge leader on our policies, products, services, and initiatives
  • Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills, and making on-the-spot decisions to move claims forward
  • Accurately and clearly document files to reflect conversations and actions taken on claims
  • Take ownership and responsibility on all calls to support customers and colleagues
  • Ensure that daily call centre metrics are met while taking a high volume of inbound calls
  • Provide quality customer service, maintain low hold times, and document files in a clear and concise manner
  • Perform other ad hoc duties or projects as assigned by your manager
Requirements:
  • Bilingual in French and English is an asset
  • University degree or any combination of training and experience deemed relevant for the role
  • Willing to pursue your Chartered Insurance Professional (CIP) designation
What We Offer:
  • A financial rewards program that recognizes your success
  • An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer. At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

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