Client Experience Specialist

2 weeks ago

Montreal, Quebec, Canada Desjardins Full time

Client Experience Specialist

**About the Role**

As a Client Experience Specialist at Desjardins, you will play a key role in ensuring that our members and clients have a positive and personalized experience. You will be responsible for providing exceptional service, addressing their needs, and promoting our products and services.

**Key Responsibilities**

* Support members and clients in using our applications and technological tools to conduct transactions and operations on their own
* Contribute to business development and maintain business relationships through service delivery and activities
* Assist members and clients who have encountered fraud or irregularities, and ensure they are referred to the appropriate partners
* Stay up-to-date on the latest standards, products, and services in your field
* Uphold compliance, security, and risk management standards

**What We Offer**

* Competitive salary and annual bonus
* 4 weeks of flexible vacation starting in the first year
* Defined benefit pension plan that provides predictable, stable income throughout retirement
* Group insurance including telemedicine
* Reimbursement of health and wellness expenses and telework equipment

**What You Bring to the Table**

* High school diploma in a related field
* A minimum of three years of relevant experience
* Knowledge of French is required
* Knowledge of all counter and convenience products and services
* Knowledge of all Desjardins products and services aimed at caisse members and those offered by business centres, components, distribution networks/channels, and those of competitors
* Knowledge of integrating data into systems
* Knowledge of security measures, legal framework, and internal controls
* Understanding of the philosophy and fundamentals of financial services cooperatives
* Knowledge of operating procedures related to convenience products and services and automated and assisted transactions
* Knowledge of service standards

**Required Skills**

* Action oriented
* Communicates effectively
* Customer Focus
* Differences
* Nimble learning
* Situational adaptability
* Tech savvy

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