Program Services Coordinator

1 month ago

Georgina, Canada The Salvation Army Full time

Job Title: Program Services Coordinator

Job Summary: We are seeking a highly skilled and experienced Program Services Coordinator to join our team at The Salvation Army. The successful candidate will be responsible for supervising, supporting, and coordinating all aspects of Frontline and Program Services Caseworkers.

Key Responsibilities:

  • Provide day-to-day leadership, mentoring, and support to program staff, ensuring success in their roles.
  • Manage HIFIS data entry and case management notes to ensure accuracy and compliance.
  • Ensure the Program Services Director is informed of all incidents, observations, and infractions, and that information is properly documented and passed on to the appropriate staff.
  • Work with the Program Services Director to lead the centralization of the intake and referral process.
  • Oversee team assessments for individuals who fit the Program criteria, assigning staff to clients with attention to balancing caseload and client complexity.
  • Develop procedures to reflect current policies, manuals, and standards.
  • Support crisis intervention and dispute resolution to ensure the safety of residents, outreach clients, and staff.
  • Participate in the development, planning, and coordination of all program activities.
  • Coach and mentor all staff in their roles and retrain when required.
  • Onboard all frontline workers and program services caseworkers, reviewing all The Salvation Army's Operational Policies and Procedures, core standards, and ensuring compliance.
  • Train and maintain all documentation for clients, including HIFIS training for all frontline workers and program services caseworkers.
  • Ensure all team members are supported and trained for their roles.
  • Prepare and maintain bi-weekly scheduling of all teams, including relief employee lists and participation in the on-call schedule.
  • Review and approve all frontline workers and program services caseworkers' bi-weekly payroll hours and attendance verification.
  • Assist the Program Services Director with the development, implementation, and analysis of shelter program outcomes measures and data collection process.
  • Develop and maintain documentation for the program, ensuring the smooth operation of the facility, and preparing resident files for discharge.
  • Ensure all computer records, reports, logbook entries, intake forms, and other administrative tasks are done accurately and consistently as per the Personal Information Protection and Electronic Documents Act.
  • Provide oversight to the gathering and collation of data for the Ontario Government (HIFIS) and The Salvation Army (SAMIS) monthly statistics.
  • Ensure the proper maintenance and use of a computerized office system and proper record keeping of the same in accordance with the Territorial Computer Usage Policy.

Working Conditions:

  • This is a permanent full-time position based on.
  • Works day or evening shifts, weekend, and statutory holidays as required.
  • Work is performed in an emergency housing facility, subject to high client levels and crisis intervention.
  • Work is performed to ensure seamless service through shifts.
  • High degree of multitasking.

Qualifications and Education Requirements:

  • Minimum college diploma in social services.
  • Preferred Bachelor of Social Work.
  • A valid First Aid and CPR certificate.

Experience and Knowledge:

  • Minimum of two years' experience supervising staff.
  • Two to three years' experience working with homelessness.
  • Must have thorough knowledge and understanding of Mental Health and Addictions issues.
  • Previous experience with Health and Safety issues.
  • Knowledge of community resources in York Region considered an asset.
  • Thorough knowledge and a commitment to anti-racism, anti-oppression, and equity.

Skills and Capabilities:

  • Strong computer skills in Microsoft Office and Office 365.
  • Attention to detail, problem-solving, and analytical skills.
  • Able to work in a fast-paced environment with conflicting priorities.
  • Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
  • Excellent oral and written communication skills in English.
  • Ability to work independently as well as part of a team.
  • Valid Ontario Class 'G' Driver's License and a current copy of a Driver's abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, an asset.
  • Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.

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